Driven Brands
Driven Brands Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Driven Brands has 2.0 star rating based on 8 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 86% unfavorable and 14% positive.
Key Takeaways for Future Customers
- Check local franchise reputation before buying a membership or monthly wash.
- Be prepared to pursue a refund or file a damage claim if needed.
- Expect limited customer service and difficulty reaching a live representative.
Negative Feedback / Risk Areas
- Frequent customer complaints about no corporate customer service and no phone number.
- Unresolved damage claims and refund delays after car wash or repair issues.
- Reports of equipment in need of repair and billing or subscription problems.
Positive Feedback
Some reviewers note good location and monthly wash contact; a few customers said they loved the service at specific stores.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Driven Brands has 2.0 star rating based on 8 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 86% unfavorable and 14% positive.
Key Takeaways for Future Customers
- Check local franchise reputation before buying a membership or monthly wash.
- Be prepared to pursue a refund or file a damage claim if needed.
- Expect limited customer service and difficulty reaching a live representative.
Negative Feedback / Risk Areas
- Frequent customer complaints about no corporate customer service and no phone number.
- Unresolved damage claims and refund delays after car wash or repair issues.
- Reports of equipment in need of repair and billing or subscription problems.
Positive Feedback
Some reviewers note good location and monthly wash contact; a few customers said they loved the service at specific stores.
Media from reviews
Dallas, Texas
Because I have never met more liars in a group in all my life.
They fired me for being the best lube technician they had. Cut my card off and I think they messed with my hours.
Fired me on the day I was all overtime. *** west ***.
***. Need check sent to ***
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Verified Reviewer |
Houston, Texas
No one answered
I did my I-9 backwards, thought it wanted a front and back of my documentation. I need to have re-sent the I-9 so I can fill it out correctly.
Preferred solution: Re sent the I-9 document
User's recommendation: Definitely highly recommend, just got wrong timing.
Philadelphia, Pennsylvania
No support for a Maaco complaing
I expressed a complaint about *** located in ***, *** and this company was no help. They advised me that end result was up to the franchise owner who had already agreed to no longer fix my car. What is the purpose of a corporate entity not interested in resolving consumer matters?
User's recommendation: Get an attorney instead of attempting to resolve the matter with Maaco Corporate
Cleveland, Ohio
District Managers failure to return calls for weeks
- - Cannot reach a district manager for two weeks; calls go unreturned.
- - No number to call for Driven Brands.
- - Unacceptable in business practice.
Ive been trying to get a hold of a district manager for two weeks now and no one will return my call. Tried to get a hold of someone from driven brands and theres NO NUMBER to call. This is unacceptable in any business practice and someone needs fired immediately!
- 0 pros
- Will wreck your car
- Not say anything about it and make you pay
Preferred solution: I want to hold people accountable and if necessary have them fired.
User's recommendation: Have nothing to do with any of driven brands brands. They’ll ruin your car and make you pay for it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Oil change on September 30, 2025.
- - All engine oil drained.
- - The wrong oil was used.
- - No refund after three months of trying.
I got an oil change on September 30, 2025, and all the oil ran out of the motor, and the vehicle was shaking badly. Plus, the tech used the wrong oil and I could not get a refund after three months of trying.
Preferred solution: Full refund
User's recommendation: Do not use Driven brands
Oklahoma City, Oklahoma
Love the service
Love the service dont know why it says pissed Im happy thank you store 204 I wanna say Rodney parham
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamage claim
- - Scratches on left side after third wash; manager filed a damage report; no corporate contact, no claim form, and $600 estimate.
I purchased a membership to wash my new car. After using the wash the third time they left swirling scratches down the left side.
The manager agreed to the damage and filed a report. I have tried for 10 days to get a from corporate. I have filled out their online forms and emailed legal with no response. There is NO PHONE NUMBER to talk to a customer service representative.
The damage repair estimate is $600. The local manage said I will have to wait for corporate to contact me! When I call customer service I get a recording telling me to go to their website and file out a form.
There is no form for a damage claim. There is NO PHONE NUMBER TO TALK TO A CUSTOMER REPRESENTATIVE!
User's recommendation: Do not use this company for a car wash. They make it impossible to contact anyone and hope you will just go away.
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Verified ReviewerDamage claim
- - I scratched my 2025 car; a claim form was filed three weeks ago.
- - Can't reach corporate; manager says claim filed; BBB/state notified.
No responce after the local manager filed the claim. Haven't had a reply from anyone to all my request.
I can't speak to a live person at customer service (which is a farce). They have customer service in name only!
I scratched my new 2025 car, and their manager filled out a claim form three weeks ago. I gave the manager an estimate that he filed with customer service (which is non-existent).
I haven't heard from anyone except the local manager, who said he turned in the claim, and he hasn't been able to contact anyone at corporate about how to proceed. I can't get a live person at corporate to talk to.
I am extremely angry at the lack of response. I have reported them to BBB and the state.
- Good location
- Monthly wash contact
- Equipment is in need of repair
- No response to problem
- No customer service at corporate
Preferred solution: Full refund
User's recommendation: Never use Take 5 Car Wash again!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t be trusted
- - Took my truck to Meinike in Royal Palm Beach; paid for repairs.
- - Sensor reappeared after 3 miles; fixed again.
- - Refused more work under warranty.
I took my truck k to Meinike in royal palm beach Florida . Paid them to fix my truck .
Writhing 3 miles the sensor went back on . So I took it back . They fixed it again .. a few weeks later the same sensor came back on so I took it back to them .
They told me they refuse to do any work on it because they have already done too much even though its still under warranty. Seems illegal to me . I will be filing a small claims case to get my money back so I can get the job done at another place and for my lost wages due to not being able to drive my vehicle ..
this has really hindered my life and I am very dissatisfied and will never trust them to do anything .. this is the only Meinike that is not BBB accredited and I see why ..
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Verified ReviewerWant some people fired!
- - Take 5 Ardmore manager rude to my wife and didn't sign the required paper.
- - Unsafe: acid with no PPE; water in breaker room; trench work w/o PPE.
Manager of take 5 in Ardmore was very rude and disrespectful to my wife. I know that I am an ex employee but to be treated like that is not cool!
All I needed was him to actually do his job and sign a piece of paper. Also employees are spraying muriatic acid with no proper PPE. There is standing water in the breaker room with all the breakers and we are not supposed to be doing trench with out proper PPE as well.
OSHA has been notified. As well as the labor board for that same manager telling his employees to clock out and finish their job while off the clock.
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Verified ReviewerYOU SUCK
Driven Brands haven't, and won't, resolve anything. My time meant for working will be terribly disrupted while I'm getting a new debit card to replace the card Driven Brands keeps stealing money from.
The proof is in my bank statement. They're not even hiding their corruption.
NOTHING HAS BEEN RESOLVED, DON'T GO HERE.
*** THIS COMPANY, they are ho=rrrrrible, they'll steal your card number and *** you over, just stay away
User's recommendation: NEVER GO TO THIS PLACE
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Verified ReviewerJob application
- - No one answered calls or followed up on my application.
- - I applied on Indeed, but no one called back.
Call no one get on phone go to work site they hiring did application in indeed but no one get on phone when call or get back to me for application it be great to have a customer service where speak to someone but not even when call number of facility that's hiring wao what a service got here
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Verified ReviewerMy login has been locked. Trying to receive my offer letter.
Take 5 oil sunt me and offer letter when I go a click on the link. To drivenbrands it's say the my profile is locked. Wanted see how can I get it removed so I can receive the offer letter.
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Verified ReviewerChecking on my claim for the mirror on Toyota sequin it's the heated on
Car wash machine knocked off side view mirror on the driver's side of my vehicle. A claim was already made at the Sumter, SC, Broad St location.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy check
- - No ticket with my name was sent to HR.
- - HR promised a call, but two weeks passed with no call.
- - A colleague with the same background remains employed.
There was never a ticket with my name sent up to HR. I was told that the HR department would call me, and it's been two weeks now with no call.
I'm not going to stand for this, and it's all because of my background.
However, there is another employee who has the same background as mine, and yet, she still has her job. I think that's unfair, and something needs to happen, or I will escalate this issue to the higher-ups.
Preferred solution: Full refund
Naperville, Illinois
Paid for a service that I cant use
- - Paid for a car wash subscription but never received a barcode.
- - Can't talk to a live customer service rep; no answers, emails sent, no resolution.
I recently paid for a monthly subscription to take 5 car Wash and have not received a bar code or any type of correspondence other than it being taken out of my checking account
No answers
Can't talk to a live customer service rep
Sent several emails
5 days later, no resolution, had to call my bank and file a dispute on charges
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NO YOU DON'T SEE WHY!!! The BBB is nothing more than a DECEPTION.
LEARN THIS-----> The BBB calls themselves "the bureau" to DECEIVE the public and YOU into thinking they are something they are not. The BBB is NOT part of ANY government or law enforcement entity and has ZERO POWER over any business. The ONLY purpose of THE BBB and their PHONEY BALONEY which you have swallowed, is to SELL their FAKE, PHONEY, USELESS "ratings" and FAKE "accreditations" to ANY business willing to PAY THE PRICE. That's why the BBB-BS has a ",Get A Quote" tab on their website.
The BBB is nothing more than a PAY-FOR-PLAY CON-GAME.
This is not meant to degrade your complaint but to educate you. The BBB is NOT your friend, they SELL ratings and the time has come for the regulators to SHUT DOWN THIS WORTHLESS, OBVIOUS SCAM.